Expression 5 (dealing with telephone conversation)
1. Untuk memulai percakapan di telepon (starting a conversation on the phone), kita harus menggunakan ungkapan:
- Hello/good morning/good afternoon
- Hello, it’s...(name), who is this?
- Hello, it’s...(name), it is....(name)?
- Hello, it’s...(name), is...(name) There?
- Hello, .... name speaking
- Could i speak to....(name), please?
- Excuse me, i’d like to speak to...(name)
2. Untuk memperpanjang percakapan di telepon (extending a conversation on the phone), kita dapat menggunakan ungkapan:
- ....( name ) speaking, can i help you?
- Who’s calling, please?
- May i know who’s speaking, please?
- Just a moment, please
- Would you hold on, please?
- Hold the line, please. I’ll put you through
- I’ll try to put you through
- Do you want to hold in or call back later?
- Can i take a messege?
- Would you like to leave a messege?
3. Untuk mengakhiri percakapan di telepon (ending a conversation on the phone), kita dapat menggunakan kata ungkapan:
- It’s nice talking to you
- Thank you for calling
- It’s time for me to say goodbye
- May i call you later?
- Bye
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